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Legal

Privacy Policy

Last updated: March 20, 2026

Straight to Inbox ("we", "us", or "our") operates the Straight to Inbox email marketing platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.

1. Information We Collect

We collect information you provide directly to us, such as:

  • Account information: name, email address, password, and billing details when you register.
  • Profile information: organization name, website, and sending domain preferences.
  • Subscriber data: email addresses and attributes of your subscribers that you upload or collect via our forms.
  • Usage data: campaign content, templates, automations, and funnels you create.
  • Communications: support tickets, feedback, and correspondence with our team.

We also collect information automatically:

  • Log data: IP address, browser type, pages visited, and timestamps.
  • Device data: hardware model, operating system, and unique device identifiers.
  • Cookies and tracking: as described in our Cookie Policy.

2. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve the Straight to Inbox platform.
  • Process transactions and send related billing communications.
  • Send transactional emails such as password resets and account notifications.
  • Respond to comments, questions, and support requests.
  • Monitor usage patterns to detect and prevent abuse, fraud, and spam.
  • Send product updates, marketing communications, and newsletters (you may opt out at any time).
  • Comply with legal obligations and enforce our Terms of Service.

3. How We Share Your Information

We do not sell your personal information. We may share it in limited circumstances:

  • Service providers: trusted third parties who assist us in operating the platform (e.g., payment processors, hosting providers, email delivery infrastructure). They are bound by confidentiality obligations.
  • Business transfers: in connection with a merger, acquisition, or sale of assets, your information may be transferred as a business asset.
  • Legal requirements: we may disclose information if required by law, court order, or government authority.
  • Protection of rights: to enforce our Terms of Service or protect the rights, property, or safety of us, our users, or the public.

4. Cookies

We use cookies and similar tracking technologies to improve your experience. Please refer to our Cookie Policy for full details on the cookies we use, their purpose, and how to manage them.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. You may request deletion of your account and associated data at any time. We may retain certain information as required by law or for legitimate business purposes (e.g., resolving disputes, preventing fraud).

Subscriber data you upload is retained until you delete it from the platform or close your account, whichever comes first.

6. Data Security

We implement industry-standard security measures including encryption in transit (TLS), encryption at rest, access controls, and regular security reviews. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

7. Your Rights (GDPR & Privacy Laws)

Depending on your location, you may have the following rights regarding your personal data:

  • Access: request a copy of the personal data we hold about you.
  • Rectification: correct inaccurate or incomplete data.
  • Erasure: request deletion of your personal data ("right to be forgotten").
  • Portability: receive your data in a structured, machine-readable format.
  • Restriction: ask us to limit processing of your data.
  • Objection: object to processing based on legitimate interests or for direct marketing.
  • Withdraw consent: withdraw any consent previously given.

To exercise any of these rights, contact us at privacy@straighttoinbox.com.

8. International Transfers

Your data may be processed and stored in countries outside your own, including the United States. Where required, we ensure appropriate safeguards are in place (such as Standard Contractual Clauses) to protect your data in accordance with applicable law.

9. Children's Privacy

Our service is not directed to individuals under 16. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal data, please contact us and we will take steps to delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page and, where appropriate, by email. Continued use of the platform after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or how we handle your data, contact us at: