Terms of Service

These Terms of Service ("Terms") govern your access to and use of Straight to Inbox ("Service"), operated by Straight to Inbox, Inc. ("Company", "we", "us"). By creating an account or using the Service, you agree to these Terms.

1. Eligibility & Account Terms

You must be at least 18 years old to use the Service. By agreeing to these Terms, you represent that:

• You are of legal age in your jurisdiction to form a binding contract.
• You will provide accurate, current, and complete account information.
• You are responsible for maintaining the security of your account credentials.
• You will notify us immediately of any unauthorized access to your account.
• One person or legal entity may not maintain more than one free account.

2. Acceptable Use

You agree to use the Service only for lawful purposes. You must not:

• Send spam, unsolicited bulk email, or email to contacts who have not consented to receive it.
• Use purchased, rented, or third-party lists not built through legitimate opt-in methods.
• Transmit content that is illegal, harmful, threatening, abusive, or defamatory.
• Violate any anti-spam laws including CAN-SPAM, CASL, or GDPR.
• Impersonate any person or entity or misrepresent your affiliation.
• Upload malware, viruses, or any malicious code.
• Attempt to reverse-engineer, decompile, or extract source code from the Service.
• Interfere with or disrupt the integrity or performance of the Service.
• Resell or sublicense the Service without express written consent.

We reserve the right to suspend or terminate accounts that violate these provisions without notice.

3. Subscriber Data & CAN-SPAM / GDPR Compliance

You are solely responsible for the legality, quality, and consent basis of your subscriber lists. You warrant that:

• All contacts have given valid consent to receive emails from you.
• You maintain records of consent where required by law.
• You honor unsubscribe requests promptly and within legally required timeframes.
• Your emails include a valid physical mailing address and functional unsubscribe mechanism.

4. Billing & Payment

Paid plans are billed in advance on a monthly or annual basis. By providing payment information, you authorize us to charge your payment method for all fees due.

• Free plan: available with limited features up to 500 subscribers. No credit card required.
• Paid plans: charged at the beginning of each billing period. Overages for subscriber count or send volume may result in automatic plan upgrades.
• Price changes: we will provide 30 days' notice before changing paid plan pricing.
• Taxes: prices are exclusive of applicable taxes. You are responsible for any VAT, GST, or similar taxes.
• Failed payments: we may suspend your account if payment fails and is not resolved within 7 days.

5. Cancellation & Refunds

You may cancel your subscription at any time from your account settings. Cancellation takes effect at the end of the current billing period — you retain access until then.

We do not provide refunds for partial billing periods. Exceptions may be made at our sole discretion in cases of documented billing errors.

Upon cancellation, your data is retained for 30 days before permanent deletion. You may export your data at any time before this window closes.

6. Intellectual Property

The Service, including its design, code, trademarks, and content, is owned by Straight to Inbox, Inc. and protected by intellectual property laws. You retain ownership of all content you upload or create using the Service.

By using the Service, you grant us a limited, non-exclusive license to process your content solely for the purpose of providing the Service to you.

7. Service Availability & Modifications

We aim to maintain high availability but do not guarantee uninterrupted access. We reserve the right to modify, suspend, or discontinue any part of the Service with reasonable notice. We are not liable for any downtime, data loss, or service interruption.

8. Disclaimer of Warranties

The Service is provided "as is" and "as available" without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement.

We do not warrant that the Service will meet your specific requirements, be error-free, or that email deliverability rates will meet any particular threshold.

9. Limitation of Liability

To the maximum extent permitted by applicable law, in no event shall Straight to Inbox, Inc. be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or goodwill, arising from your use of or inability to use the Service.

Our total liability to you for any claims arising under these Terms shall not exceed the greater of (a) the amount you paid us in the 12 months preceding the claim, or (b) $100 USD.

10. Indemnification

You agree to indemnify and hold harmless Straight to Inbox, Inc. and its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from your use of the Service, your content, or your violation of these Terms.

11. Governing Law & Dispute Resolution

These Terms are governed by the laws of the State of Delaware, United States, without regard to conflict of law principles. Any disputes shall be resolved through binding arbitration in accordance with the American Arbitration Association's rules, except that either party may seek injunctive relief in a court of competent jurisdiction.

12. Changes to These Terms

We may update these Terms from time to time. We will notify you of material changes via email or a prominent notice in the application at least 15 days before the changes take effect. Continued use of the Service after the effective date constitutes your acceptance of the revised Terms.

13. Contact

Questions about these Terms? Contact us at legal@straighttoinbox.com.